Advanced CIT: Non-Escalation as De-Escalation: Improving Satisfaction, Safety & Outcomes

  • 9/29/2021 8:00 AM - 4:00 PM
  • False
  • Amanda Shaw
  • [email protected]
  • 9/29/2021 5:30 PM
  • 20

  • Non-Escalation as De-Escalation: Improving Satisfaction, Safety & Outcomes

     

    Who Should Attend: Any First Responder (law enforcement, fire, EMS, dispatch and public saftey officers) who live or work in Hamilton County, Ohio. 

     

     

    Course Description:

    Learn about non-escalation, de-escalation, crisis intervention, and proxemics methodologies that address how to:

    • Provide better customer service
    • Predict, prevent and mitigate conflict
    • Avert verbal and physical attacks
    • De-escalate resistance, anger, and abuse
    • Control crisis and aggression
    • Write up, review, and explain intervention decisions

    This course uses emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.

    Training Content:

    • Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation)
    • Confidently and professionally deal with questioning, anger, and verbal abuse
    • Participate in difficult conversations and mediate positive outcomes
    • Effectively de-escalate conflict and remain safe in crisis situations
    • Persuade others to cooperate
    • Know what to do and how to do it when resistance or aggression results in physical engagement
    • End an interaction in a better place than where it started
    • Look good on camera no matter where an interaction ends up
    • If necessary, articulate a defense for taking appropriate action

     

    Location:

    Xavier University
    Cintas Center
    1624 Muskateer Dr. 
    Cincinnati, OH 45207

     

    Please park in lot C-2. 

     

    Presenter:

    Elizabeth Atwell, LSW, Executive Director, Mental Health America of Northern Kentucky and Southwest Ohio

    Certificates of Attendance will be provided.